HUBUNGAN WAKTU TUNGGU DENGAN TINGKAT KEPUASAN PASIEN DALAM MENDAPATKAN PELAYANAN KESEHATAN DI POLI UMUM PUSKESMAS PRACIMANTORO I
Keywords:
Puskesmas, Satisfaction, Waiting TimeAbstract
One of the efforts in the health sector is the creation of quality service. Patient satisfaction is a level of patient feeling that arises as a result of the performance of health services obtained after the patient compares with what he expects. The purpose of the study was to determine the relationship between waiting time and the level of patient satisfaction in obtaining health service at the public polyclinic of Pracimantoro I Health Care. Design the study used a quantitative analysis design with a cross-sectional approach and the data collection using a questionnaire. The method used in the analysis is the customer satisfaction indeks (CSI) method. The population in this study was patients who came for treatment at the Pracimantoro I Health Center in 2021 with a total of 16.511 people. The sampling method used an accidental sampling technique which was taken by 60 respondents. The result of the analysis of patient satisfaction using CSI with the result of 77.123 which means that the level of patient satisfaction in the general poly Pracimantoro I Health Center is in the satisfied category. Of the 60 respondent, more than half stated that the waiting time st the general polyclinic was not long (93,3%) and from the result of the kolmogrov-smirnov statistical test there was a relationship between waiting time.
References
Ansyori, A. (2019). Analisis Pengaruh Kualitas Pelayanan terhadap Kepuasan Pasien Rawat Inap di Rumah Sakit. Jurnal Kesehatan Hesti Wira Sakti, 7(2).
Febriyanti DH. 2013. Deskripsi Faktor-Faktor Yang Mempengaruhi Waktu Tunggu Pendaftaran Di TPPRJ RSUD Tugurejo Semarang Tahun 2013. [Skripsi]. Semarang: Universitas Dian Nuswantoro.
Ikawati, F. R. (2021). Buku ajar konsep dasar rekam medis informasi kesehatan. CV. Literasi Nusantara Abadi.
Ikawati, F. R., Ansyori, A., & Prisusanti, R. D. (2021). Tinjauan literatur analisis faktor penyebab keterlambatan penyediaan rekam medis rumah sakit di Indonesia. Jurnal Rekam Medis dan Informasi Kesehatan Indonesia, 1(1), 30-38
Ikawati, F. R., Rusdi, A. J. (2021). Evaluation analysis of using tracer on medical record storage. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 4(4), 9282-9288 DOI: https://doi.org/10.33258/birci.v4i4.2940
Kusumawati, P., Arifah. S., Kp, S., & Wulanningrum, D. N. 2013. Perbedaan Kepuasan Pasien Pengguna Asuransi Perusahaan dan Non Asuransi Terhadap Mutu Pelayanan Kesehatan di Bangsal Rawat Inap Rumah Sakit Islam Surakarta (Doctoral Dissertation, Universitas Muhammadiyah Surakata).
Laeliyah Nur, SubektiHeru . 2017. Waktu Tunggu Pelayanan Rawat Jalan Dengan Kepuasan Pasien Terhadap Pelayanan di Rawat Jalan RSUD Kabupaten Indramayu. Universitas Gadjah Mada. https://Scolar.google.com. Diunduh pada tanggal [21 April 2022].
Laily, A. 2016. Analisis Kepuasan Terhadap Kualitas Pelayanan Jasa Dengan Metode Importance Performance Analysis (IPA) dan Customer Satisfaction Index (CSI) (Studi Kasus: RSU Imelda Pekerja Indonesia).
Prisusanti, R. D., Ikawati, F. R., Ansyori, A., & Ularan, R. (2021). Kinerja petugas dalam penyediaan berkas rekam medis rawat jalan di Rumah Sakit TK.II dr. epraoen Malang. Jurnal Kesehatan Hesti Wira Sakti, 9(1). https://doi.org/10.47794
Rusdi, A. J. Ohoiwutun, Y. T. (2019). Analisis Yuridis Manajemen Kerahasiaan Visum Et Repertum Tindak Pidana Kesusilaan di Rumah Sakit Bhayangkara Bondowoso. Multidisciplinary Journal, 2(1), 8-11.
Rusdi, A. J., Efendi, A., Anggraeni, D., & Suwito. (2021). Telaah hak aksesibilitas pasien penyandang tunanetra terhadap berkas rekam medis di rumah sakit. Jurnal Kesehatan Hesti Wira Sakti. https://doi.org/10.47794/jkhws
Rusdi, A. J., Ularan, R. A. R. (2021). Tinjauan literatur analisis yuridis manajemen kerahasiaan rekam medis elektronik. Jurnal Rekam Medis dan Informasi Kesehatan Indonesia, 1(1), 87-91.
Satrianegara, Fais. 2014. Organisasi dan Manajemen Pelayanan Kesehatan. Jakarta: Salemba Medik
